Shipping Policy
The total delivery time for your order is the period of time from when you place your order (about 1-2 days) until the time you receive it (depends on the shipping method chosen).
Large Items Freight
- Nexgrill offers a number of large and oversized items that require special handling. These items must ship with one of our specialty shippers, such as UPS freight and Lynden. The shipping charges for these items are either indicated on their product detail pages or will be calculated for you at the last step of the purchase process before you place your order.
- When items shipped via our specialty carriers arrive at the local hub in your area, a representative from that facility will contact you by telephone to arrange a convenient time for delivery using the telephone number listed on your account. You can expect the shipper to contact you within 7 to 14 business days of the ship date to make an appointment for delivery. The delivery service you will receive is called a “threshold delivery”; the agent will bring the item through the front door of the building (either front door of a house or garage, or front door of apartment building). You’ll be responsible for any assembly and/or installation. An adult signature will be required at the time of delivery.
Small Parcels Delivery Terms & Conditions
- Next Day Service Shipping (1 business day)
- 2-Day Select Shipping (2 business day)
- 3-Day Select Shipping (3 business days)
- Regular Ground Shipping (3 to 5 business days)
Shipping times do not include processing time (most in stock items generally take 1-2 days to process) and Standard Shipping times only apply to items being sent to the 48 contiguous states. For Standard Shipping to Alaska, Hawaii or Puerto Rico, add 2-4 days. Weather-related shipping delays are not within the control of us.