Employee Benefits:

We offer our full-time employees great health insurance coverage with 100% paid premium.
Our dental and vision plans are voluntary with low group rates.
After two years with the company, employees will receive life insurance and long-term disability insurance.
All full-time employees also enjoy generous sick and vacation days, holiday pays, and employee assistance program that provide 24-hr support for all life-work issues and 3 free face-to-face counseling sessions per year.

Job Openings

Call Center Supervisor

Department: Customer Service

Title of Job: Call Center Supervisor

Primary Objectives

Training & Leading
• Be visible to CSRs. Supervisors should walk around periodically to perform live monitoring of CSRs, compliment CSRs for on-the-spot performance, and assist struggling CSRs with calls.
• Be knowledgeable on all functions in Customer Service team and general functions of other departments to ensure reaching proper channels for different inquiries.
• Build, establish and maintain open lines of communication with CSRs to facilitate problem solving.
• Trains, coaches, and mentors CSRs on how to deliver the best customer service possible
• Lead the “customer-centric ideas” focus group to constantly research for the new products in the markets, and consumers’ desires.
• Design new CSRs trainings manual including communication skills on phones/ Emails, systems used, general procedures and policy, and different functions in Customer Service team

Strategy Planning
• Learn consumers’ desires through different channels including social media, email, or calls and work closely with other departments on new products’ and services improvement and development.
• Identify areas of improvement and provide suggestions to manager.
• Generate reports and analysis based on different models and their pros and cons every season for future products development

Operation
• Handle major incidents that cannot be resolved by leads.
• Resolve complaints and order issues that cannot be resolved by leads.
• Investigate customer's problems and find solutions.
• Work closely with claims departments and technical teams for highly escalated cases related to products and packaging.
• Work closely with Product Quality Assurance, Research & Development and Merchandising team for any product investigation and improvement.
• Develop a systemic QA (Quality Assurance) structure to ensure excellent customer service satisfactions.
• Develop procedures and policies to improve customer service performance as a whole

Qualifications

  • Bachelor degree or equivalent education level preferred.
  • 5 years previous customer service or call center related experience.
  • 2 years previous experience on lead / supervisor position.
  • Able to supervise a group of 25 people.
  • Excellent leadership and administration skills and abilities.
  • Strong motivational skills and effectual team building capabilities.
  • Ability to effectively manage time, resolve crisis and decision making.
  • Ability to efficiently coordinate workings with internal and external peers of the company.
  • Detail-oriented, Organization, analyzing, and multi-tasking skills
  • Excellent verbal/written communication skills
  • MS Excel and MS Word

Submit Resume

Call Center Technical Support Representative

Department: Customer Service

Title of Job: Call Center Technical Support Representative

Pay Range: $11.00 - $13.00 / hr

Major Responsibilities

  • Handle high volume incoming calls and email inquiries
  • Identify the customer’s needs thorough probing questions and execute to solve any open issues
  • Resolve any technical issues through troubleshooting
  • Enter data into CRM and internal systems
  • Consistently increase the amount of knowledge absorbed through the technical team training sessions
  • Provide feedbacks and suggestions on newly discovered problems on products.

Qualifications

  • At least six months of related working experience
  • Excellent verbal / written communication skills
  • Advanced level on MS Excel, Word, PowerPoint, and Paint
  • Strong interpersonal skills with a pleasant telephone manner to complete the calls professionally
  • Ability to handle pressure and deal with difficult claimants in a professional and effective way.
  • Detail-oriented, organized and multi-tasking.
  • High School Diploma or equivalent education level.
  • Able to be on the phone and sit for long hours.

Submit Resume

Chinese Bilingual Project Executive

Department: Merchandising

Title of Job: Chinese Bilingual Project Executive

Position Description:

Project Executive’s role is to plan, coordinate and manage daily tasks related to Sales, Marketing, and Manufacturing functions for our International Outdoor Cooking and Heating business. As a Project Executive you will be responsible to coordinate with all other departments within the organization to ensure completion of product, promotion, and pricing projects. To be successful in this position you must be motivated and well organized.

Primary Objectives

  • Research current market trends and price points. Work closely with Merchandisers in China and Product Quality Assurance Department on product design, features, visual branding, engineer design and pricing that will fit retail buyer’s needs.
  • Understand testing agency regulations and ensure products follow specified guidelines. Provide suggestions and be actively involved in progress tracking to eliminate testing issues/concerns.
  • Conduct pricing analysis and negotiate factory price.
  • Conduct packaging and literature review to ensure visual branding quality is met for all aspects of packaging.
  • Coordinate and complete instruction manuals.
  • Be the key information holder for the full spectrum from creation to shipment and be responsible for ensuring smooth communication flow and accuracy of actions by the factory.
  • Customer building and sales coordination.
  • Be involved in the investigation of potential issues and coordinate platform for discussion between departments domestically and overseas to ensure issue is resolved timely.
  • Be involved in risk management through information gathering and be able to offer viable solutions/recommendations.   
  • Achieve project/account objectives by contributing information and recommendations to strategic plans and reviews, preparing and executing action plans, and implementing processes to ensure quality of account productivity

Requirements

  • Minimum 3 years related experience required.
  • Excellent English communication skills
  • Mandarin Chinese bilingual preferred
  • Basic Microsoft PowerPoint, Word & Excel skills
  • Legal work status in the U.S
  • Open to traveling opportunities (10% travel)
  • Bachelor’s degree required

Submit Resume

E-Commerce Marketing Specialist for Grill Manufacturer

Title of Job: E-Commerce Marketing Specialist for Grill Manufacturer

Position Summary

The eCommerce Marketing Specialist will manage all aspects of the eCommerce side of our business. The function of this role is to expand business relationships and sales volumes with our current dot com and retail customers as well as continuously find more avenues of eCommerce opportunity.
 
Training will begin by working alongside our US and China Merchandising Team to understand our products (features, functions, packaging, pricing) and understanding of current dot com retail accounts. However, all research, growth and account management of this category will be the responsibility of this position.  
     
This role will also be responsible for making recommendations, executing marketing campaigns and promotions, and responding to customer reviews, both on our marketplaces as well as through online vehicles such as email marketing, paid search, SEO, and social media.

Job Description:

Strategy Planning
• Key areas of focus include media tours, social media plans – Facebook, Twitter, Pinterest and key customer digital/.com campaigns.
• Work closely with Director of Sales to develop and support on-line strategies/tactics related to product & program launches
• Identify, recommend and prioritize new web features and social media trends and make appropriate recommendations
• Work with Product Development team to construct consumer validation models and support execution where appropriate (Survey Monkey etc;)
• Acquire, assess, format and communicate monthly key site and project-related performance indicators.
• Act as intermediary of assigned product categories and members of the Merchandising team to ensure proper representation of all ecommerce functional areas.
• Assist with creative briefing, development and trafficking as well as email and display advertising efforts.

Marketing
• Responsible for the development, execution and overall management of Internet marketing plans for Nexgrill & KitchenAid brands and product lines – including annual & long range planning tied to web content (both internal sites and customer .com sites)
• Monitor and reports monthly online performance and analysis with respect to established KPI’s – such as unique website visits, most viewed pages, consumers impressions per PR activity, social media metrics and recommend other KPI’s as warranted and drive improvement
• Focus on brand & product awareness for both Nexgrill and KitchenAid

Website Administering
• Generate and update website content (products, content, and promotions).
• Work with agencies to build traffic and sales via the website.
• Plan, define and implement website changes and functional improvements.
• Maintain and update the online marketing plan for the website.
• Monitor key performance indicators on the website and develop plans to improve them.
• Review and respond to consumer reports and product reviews.
• Maintain company profile on internet, YouTube channels and Yelp account.

Requirements

  • Minimum Bachelor's degree in Communications, Marketing or Journalism
  • Minimum of 3-5 years experience of strong Public relations and Internet/digital project management success
  • Ability to evaluate data and make informed recommendations and decisions based on findings, attention to detail.
  • Strong understanding of search both organic and paid, comparison shopping engines, affiliate marketing, user experience, email marketing, social, and online advertising
  • Collaborate with teams made up of diverse functions both internally and externally
  • Excellent oral and written communication skills required.
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment.
  • Travel within the US
  • On-line product merchandising operation experience required.
  • Experience with selling directly to US retailers required.
  • Business to consumer experience a plus

Submit Resume

IT Support Specialist

Department: Corporate Services

Job Title: IT Support Specialist

Job Description:

  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
  • Answer users' inquiries regarding computer software and hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.

Requirements:

  • 1 - 2 years of technical support experience.
  • Bachelor’s Degree or IT related diploma.
  • Strong knowledge of Microsoft Server 2012, Exchange 2013, Office 2010/2013, network diagnostic tools, Microsoft Exchange 2000/03, Active Directory, DHCP and VPN troubleshooting.
  • Experience supporting laptops, PDAs and wireless devices.
  • Familiar with remote access tools and Remedy or other call tracking software.
  • Ecommerce background or experience a plus.
  • Excellent written and verbal communication skills.
  • Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.
  • Strong attention to detail and deadline orientated.
  • Strong teamwork and interpersonal skills.
  • Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project.
  • Chinese bilingual is a plus.
  • Legal work status in the U.S.

Submit Resume

Recruiting Specialist

Department: Corporate Services

Title of Job: Recruiting Specialist

Primary Responsibilities:

The position of Recruiting Specialist is primarily responsible for performing all aspects of recruitment and staffing for the company.
Reporting to the VP of Corporate Services, the Recruiting Specialist must be prepared to work independently and as part of a team in areas of recruiting and human resources.

Job Description

  • Recruiting: Advertising and soliciting resumes from qualified candidates; coordinating and attending career fairs at select universities in surrounding area; screening resumes and applications for suitability; conducting initial screening interviews, both telephone and personal; making hiring recommendations based upon the eligibility criteria provided.
  • Marketing/Advertising: Increasing Nexgrill’s profile to reach a broader and wider market of candidates; finding new, innovating and creative ways to make Nexgrill an appealing and desirable company to work for.
  • Assisting General Human Resources: Working with the team to ensure that Nexgrill conforms to government and regulatory hiring and staff management practices; handling some administrative duties related to hiring.

Requirements

  • 2 years recruiting experience in a corporate setting
  • Proven track record of success in a recruiting role, having had responsibility for screening, interviewing and hiring for multiple positions concurrently.
  • Knowledge and experience working with an equal opportunity employer and well versed in the acceptable practices of interviewing and recruiting in a non-discriminatory environment.
  • A bachelor’s degree, completion of college or equivalent experience in Human Resources, Business Administration, or related field.
  • Excellent computer literacy and application skills in desktop computing including, MS Excel, MS Word, and other commonly used office productivity tools.
  • Skilled at researching, investigating and gathering information from internet site resources.
  • Fluent in Chinese Mandarin is an asset.
  • Exceptionally strong communication skills, both written and verbal.
  • Detailed-oriented, with attention to detail for tasks that have zero tolerance for errors.
  • Flexible and accommodating and able to go above and beyond the basic expectations when required.
  • A firm commitment to the company’s success.
  • Good team player.
  • Able to work well independently and with minimal supervision.
  • Exceptional work ethic, with strong values and principles.
  • Legal work status in the U.S.

Submit Resume

Social Media Coordinator

Title of Job: Social Media Coordinator

Job Description:

Forward-thinking and fast paced company looking for a coordinator with strong knowledge and understanding of the digital media landscape, including various social media websites. The coordinator hired for this position will need strong critical thinking skills, be a sharp multi-tasker and self-starter who can thrive in a transformational environment.

Responsibilities:

  • The coordinator will monitor, publish and review analytics to help build the Nexgrill brand
  • Develop and execute digital and social media strategies
  • Assisting with social media community management
  • Generating and updating content and photos to Nexgrill website
  • Stay abreast of development in social/digital media industries
  • Oversee client correspondence and resolve customer inquiries through social media
  • Increase brand awareness by generating creative ideas to advocate company products
  • Keyword analysis
  • Cost/Benefit analysis
  • Maintaining awareness of the company’s projects, initiatives and long term goals.

Requirements:

  • AA degree or recent graduate
  • Majoring in Marketing, Social Media/Advertising, E-Commerce or Communications
  • Hands on with a Doer vs Delegator mentality
  • 2 year related experience required
  • Strong knowledge of creating effective communication between company and customers using social media platforms.
  • Strong awareness of privacy policies and attention to detail.
  • Capable of working under strict deadlines and able to multitask
  • Ability to communicate and maintain a professional demeanor
  • Strong work ethic and positive attitude
  • Legal work status in the U.S.

Submit Resume

Warehouse Supervisor

Department: Warehouse

Title of Job: Warehouse Supervisor

Major Responsibilities

  • Manage and oversee all the functions of the warehouse department and ensure smooth operations of all activities. Handle and manage warehouse workers and adhering to necessary safety and legal procedures of working.
  • Training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, and appraising job contributions.
  • Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; conducting space management, implementing productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.
  • Adhering to the compliance of all legal and safety procedures of working.
  • Accomplishes warehouse and organization mission by completing related results as needed.
  • Supervising proper shift allocations and ensuring efficiency of all warehouse staff.
  • Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.
  • Maintains inventory by conducting monthly physical counts; reconciling variances.
  • Secures warehouse.
  • Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.

Qualifications

  • Bachelor degree or equivalent education level preferred.
  • 5 years previous warehouse experience.
  • 3 years previous experience on lead or supervisor position.
  • .COM and B2B shipments experience is a plus.
  • Able to supervise a group of 15 to 20 people.
  • Excellent leadership and administration skills and abilities.
  • Strong motivational skills and effectual team building capabilities.
  • Knowledge of the safety and legal documentation processes for handling related warehousing activities.
  • Ability to effectively manage time, resolve crises and decision making.
  • Ability to efficiently coordinate workings with internal and external workers of the company.
  • Detail-oriented, Organization, analyzing, and multi-tasking skills
  • Excellent verbal/written communication skills
  • Must be in good physical condition to perform manual labor within conditions that are sometimes less than ideal, such as during extreme weather.
  • Able to lift up to 50 lbs.
  • Able to operate forklifts & pallet jacks
  • MS Excel and MS Word
  • Spanish bilingual is a plus

Submit Resume

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Grill Manuals

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Trying to figure out something? Download your grill's manual here. Just type in your model number, brand name or the retailer you purchased it from and download a PDF of your grill's manual.

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Accessories

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Official Parts

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