Job Openings

Customer Service / Warehouse Positions

Title of Job: Customer Service Supervisor (Call-Center)

Position Description:

Call Center Supervisor’s job entails organizing and directing the daily activities concerned to the call center’s operation. The main responsibility of a call center supervisor is to manage, train, and guide call center agents to execute their tasks. To support the team by resolving problems and complaints. To monitor team and calculate call center performance, and analyze reports. And to prepare and develop schedules to control adequate staffing levels.

Primary Objectives:

     Training & Leading

  • Be visible to CSRs. Supervisors should walk around periodically to perform live monitoring of CSRs, compliment CSRs for on-the-spot performance, and assist CSRs struggling with calls.
  • Be knowledge on all functions in TGS team and general functions of other departments to ensure proper channel can be reached for different inquiries.
  • Build, establish and maintain open lines of communication with CSRs to facilitate problem solving.  Develop all CSR’s to fully understand all technical components and troubleshooting as necessary for our products.
  • Trains, coaches, and mentors CSRs on how to deliver the best customer service possible
  • Lead the “customer-centric ideas” focus group to constantly research the new products in the markets, and consumers’ desires.

     Strategy Planning

  • Design new CSRs trainings manual including communication skills on phones/ Emails, systems used, general procedures and policy, and different functions in TGS team
  • Develop a systemic QA structure to ensure excellent customer service satisfactions.
  • Develop procedures and policies to improve customer service performance as a whole
  • Learn consumers’ desires through different channels including social media, email, or calls and work closely with other departments on new products’ and services improvement and development.
  • Identify areas of improvement and provide suggestions to manager.
  • Generate reports and analyze based on different models and their pros and cons every season for future products development

     Operation

  • Handle major incidents that cannot be resolved by leads.
  • Resolve complaints and order issues that cannot be resolved by leads.
  • Investigate customer's problems and find solutions.
  • Resolve complaints and order issues that cannot be resolved by leads.
  • Work closely with claims departments and technical teams for highly escalated cases related to products and packaging.
  • Work closely with PQA, RD and MA team for any product issues investigation and improvement.

Qualifications

  • Bachelor degree or equivalent education level preferred.
  • 5 years previous customer service or call center related experience.
  • 2 years previous experience on lead / supervisor position.
  • Able to supervise a group of 25 people.
  • Excellent leadership and administration skills and abilities.
  • Strong motivational skills and effectual team building capabilities.
  • Ability to effectively manage time, resolve crises and decision making.
  • Ability to efficiently coordinate workings with internal and external peers of the company.
  • Detail-oriented, Organization, analyzing, and multi-tasking skills
  • Excellent verbal/written communication skills
  • MS Excel and MS Word

 

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Title of Job: Warehouse Supervisor

Report to: Operations Manager

Position Description: The Warehouse Supervisor is responsible for overseeing a wide variety of warehouse activities including shipping and receiving goods and maintaining inventory and associated records.

Major Responsibilities

     Warehouse Operations

  • Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; conducting space management, implementing productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.
  • Adhering to the compliance of all legal and safety procedures of working.
  • Accomplishes warehouse and organization mission by completing related results as needed.
  • Maintains inventory by conducting monthly physical counts; reconciling variances.
  • Secures warehouse.
  • Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.

     Supervision

  • Manage and oversee all the functions of the warehouse department and ensure smooth operations of all activities. Handle and manage warehouse workers and adhering to necessary safety and legal procedures of working.
  • Training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, and appraising job contributions
  • Supervising proper shift allocations and ensuring efficiency of all warehouse staff.
  • Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.

Qualifications

  • Bachelor degree or equivalent education level preferred.
  • 5 years previous warehouse experience.
  • 3 years previous experience on lead or supervisor position.
  • Able to supervise a group of 15 people.
  • Excellent leadership and administration skills and abilities.
  • Strong motivational skills and effectual team building capabilities.
  • Knowledge of the safety and legal documentation processes for handling related warehousing activities.
  • Ability to effectively manage time, resolve crises and decision making.
  • Ability to efficiently coordinate workings with internal and external workers of the company.
  • Detail-oriented, Organization, analyzing, and multi-tasking skills
  • Excellent verbal/written communication skills
  • Must be in good physical condition to perform manual labor within conditions that are sometimes less than ideal, such as during extreme weather.
  • Able to lift up to 50 lbs.
  • Able to operate forklifts & pallet jacks
  • MS Excel and MS Word
  • Spanish bilingual is a plus

Submit Resume

Accounting Positions

Company: Nexgrill Industries, Inc., Chino, CA

Position: Accounts Receivable

Job Summary:

Responsible for supporting the accounts receivable and accounting functions including but not limited to collections, data analysis, claims, billings/invoicing and reconciliations.

Job Description:

  • Invoice/Billing, including but not limited to accounting system and EDI.
  • A/R Aging Analysis, Reconciliations and Collections
  • Analyze and tracks customer debits/chargebacks such as rebates, discounts, allowances, defectives against customer agreements.
  • Independently research, investigate and resolve receivable issues - including unapplied payments, chargebacks, disputed transactions, EDI transmission issues and deficiencies in back-up documentation.
  • Process Sales rep commission.
  • Process Royalty Reports.
  • Process daily cash receipts and credit card settlements (various forms).
  • Maintains records by filing invoices, credits/debits, and cash receipts.
  • Prepare, update and maintain accounting reports for internal control and analysis, including but not limited to A/R.
  • Prepares internal report to track, review and research all “on-hold” orders. Works closely with various departments to ensure quick resolution and timely release of orders.

Requirement:

     Knowledge

  • 2+ years of experience in accounts receivable
  • Experience working in import /export business a plus
  • Knowledge of GAAP and internal control
  • Bachelor degree in business field required
  • Proficient with MS Office, with advanced Excel skills

     Skills

  • Ability to coordinate, track, follow-up and efficiently organize multiple tasks/projects in a timely manner. Deadline oriented.
  • Diligent, organized and highly detailed nature.
  • Highly motivated self-starter who can work well independently and in a team environment. Strong team player skills with the desire to advance within Accounting/Finance department.
  • Strong business communication skills and ability to effectively articulate with discussions, proposals and negotiations in a persuasive manner.
  • High energy, strong ‘can do’ attitude, a builder.
  • Flexible and open to constructive criticism.
  • Bilingual in Chinese a plus, not mandatory.
  • Legal work status in the U.S.

 

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Company: Nexgrill Industries, Inc., Chino, CA

Position: Accounting Assistant

Job Summary:

To provide financial, clerical, and administrative services support in accounting department. Follow accounting procedures and perform repetitive and routine bookkeeping and clerical accounting duties. Responsible for entry-level accounting work, ensuring statement accuracy, analysis reporting and account reconciliation.

Job Description:

  • AP/AR postings, data entry and reconciliation.
  • AP payment request review and processing.
  • Inventory maintenance -- data entry, maintain and audit.
  • Accounting analysis reporting.
  • Filing and organizing accounting records.
  • Other general accounting duties as assigned.

Requirement:

  • 1+ years of general accounting
  • Ability to coordinate, track, follow-up and efficiently organize multiple tasks/projects in a timely manner. Deadline oriented.
  • Diligent, organized and highly detailed nature.
  • Proficient with MS Office, with advance Excel skills
  • 45 wpm minimum typing speed
  • Bilingual in Chinese mandatory.
  • Legal work status in the U.S.

Submit Resume

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